Legal

Terms of Service

Zora-Labs (zora-labs.com)

Effective from: 12 August 2026 · Version: 2.1

Polish version is binding. In case of any discrepancy, the Polish text of the Regulamin prevails (§ 1.4).

These Terms of Service constitute a regulation for the provision of services by electronic means within the meaning of Art. 8 of the Polish Act on Rendering Services by Electronic Means of 18 July 2002, and a template contract within the meaning of the Polish Civil Code.

§ 1. General provisions and provider's details

  1. The Service Provider is Zora-Labs spółka z ograniczoną odpowiedzialnością, registered office in Lublin, ul. Gospodarcza 26, 20-213 Lublin, entered into the National Court Register kept by the District Court for Lublin-Wschód in Lublin with its seat in Świdnik, 6th Commercial Division, under KRS number 0001254218, NIP 9462770116, REGON 545249855, hereinafter referred to as the "Service Provider", "Zora-Labs" or the "Company".

  2. Contact details:

  3. These Terms set out, in particular: the types and scope of the Services, the conditions for their provision (including technical requirements and the prohibition of unlawful content), conditions for entering into and terminating contracts, payment rules, consumer rights, rules for the use of artificial intelligence, the complaint procedure and the rules for reporting illegal content.

  4. The Service Provider makes the Terms available free of charge before concluding the Agreement at https://zora-labs.com in a way that allows them to be obtained, reproduced and saved (download/save). Upon request, the Terms will also be sent to the indicated e-mail address.

  5. Use of the Services requires prior acceptance of the Terms. A User who does not accept the Terms may not enter into the Agreement or use the Platform.

  6. In matters not regulated herein, the following shall apply, in particular:

    • the Polish Civil Code of 23 April 1964,
    • the Polish Act on Rendering Services by Electronic Means of 18 July 2002,
    • the Polish Consumer Rights Act of 30 May 2014,
    • Regulation (EU) 2016/679 (GDPR),
    • Regulation (EU) 2022/2065 (Digital Services Act — DSA),
    • Regulation (EU) 2024/1689 (AI Act),
    • the Polish Copyright and Related Rights Act of 4 February 1994.

  7. Detailed rules on the processing of personal data are set out in the Privacy Policy available on the Platform, which supplements the Terms. Acceptance of the Terms does not replace consents required by data protection law, where these are collected separately.

§ 2. Definitions

Terms used in these Terms mean:

  1. Platform — the ICT system of the Service Provider available at zora-labs.com and related domains and applications, used to provide the Services.
  2. Service / Services — services provided electronically by the Service Provider, in particular automatic analysis, pre-selection and condensation of long-form video into shorter forms (incl. 9:16), SPF mode, Editor Mode, storage of results, user account and accompanying functionalities described in § 3.
  3. User — a natural person, legal person or organisational unit using the Platform.
  4. Consumer — a natural person performing a legal act with the Service Provider not directly related to their business or professional activity.
  5. Entrepreneur with consumer rights — a natural person entering into the Agreement directly related to their business activity, when the content of the Agreement shows that it does not have a professional character for them.
  6. Entrepreneur — a User who is neither a Consumer nor an Entrepreneur with consumer rights.
  7. Account — the User's individual account on the Platform.
  8. User Content — any materials uploaded, transmitted or otherwise made available by the User (in particular video and audio files, URLs, transcripts, settings, metadata, comments).
  9. Results — materials produced or extracted by the Services, including clips, raw fragments, subtitles, timestamps, descriptions, tags, summaries and other output data.
  10. Plan — a Service variant (including free, trial or paid) specified in the Price List.
  11. Price List — the current list of Plans, limits, prices and retention periods published on the Platform.
  12. Processing minutes — a unit of Service limit corresponding to the duration of the processed source material, according to the rules described in the Price List.
  13. Trial Period — a temporary, free or limited provision of a paid Plan under the rules of § 12.
  14. Agreement — a contract for the provision of Services by electronic means entered into between the User and the Service Provider on the terms set out in these Terms.
  15. LemonSqueezy — Sold through Link, LLC (formerly Lemon Squeezy LLC), based in the USA, acting as Merchant of Record for payments.
  16. AI — artificial intelligence systems used in the Services, including the Service Provider's proprietary selection algorithm and external models.
  17. Grok / xAI — a model and API provided by xAI (X.AI LLC), used as one of the analytical components of the Services.
  18. Days — calendar days, unless working days are expressly indicated.
  19. Force majeure — an external, extraordinary event independent of a party that could not have been foreseen or prevented with due diligence.

§ 3. Types and scope of Services

  1. The Service Provider provides, by electronic means, a SaaS service consisting in the intelligent processing and condensation of long video materials.

  2. As part of the Services, the User may in particular:

    1. create and manage an Account,
    2. upload a video or provide a link to a material,
    3. request automatic analysis (incl. silence detection, pace analysis, transcription, speaker diarisation, emotion and audio energy analysis, stem separation),
    4. receive pre-selected fragments of the highest usefulness,
    5. use SPF (Short Video Form) for automatic generation of vertical clips with subtitles, effects and format adjustment,
    6. use Editor Mode to obtain raw, pre-selected fragments without imposed visual effects,
    7. in the scope available in a given Plan, use LVF (Long Video Form) summarising functions, topic segmentation or FAQ extraction,
    8. download Results and — where the functionality is available — publish or export them,
    9. use the project history panel, templates and preferences,
    10. use technical support within the scope provided in the Plan.

  3. The scope of features, limits (including the number of Processing minutes), export quality, priority queue, retention period and availability of modes depend on the chosen Plan and are set out in the Price List. The Service Provider may provide features in beta; such features are marked as experimental and may behave unstably.

  4. The Services are of a tool-like and editing-support nature. The Service Provider does not provide custom audiovisual production services, is not the publisher of User Content and is not the editor of materials published by the User.

  5. The Service Provider may introduce non-material changes to the Services (security updates, bug fixes, optimisations, UI changes) without changing the Terms, provided they do not materially degrade the nature of the Services.

  6. The Service Provider may temporarily suspend access to the Services in whole or in part for technical reasons (maintenance, failure, updates), seeking to minimise disruption and — where possible — informing about planned downtime.

§ 4. Technical requirements

  1. To use the Services, the User should have at least:

    1. a device with Internet access on a stable connection capable of sending video files,
    2. an up-to-date web browser with JavaScript and cookies necessary for the Platform enabled (Chrome, Firefox, Safari or Edge in a manufacturer-supported version),
    3. an active e-mail address,
    4. for paid Plans — a valid payment instrument accepted by LemonSqueezy.

  2. Supported formats, maximum file size and duration, codecs and URL import limits are published in the Platform UI or in the help centre. The Service Provider may refuse to accept a file that does not meet the technical requirements.

  3. The User is responsible for their own hardware configuration, antivirus software, backups of User Content and for connectivity fees.

  4. Specific risks related to the use of the Services by electronic means include in particular: receiving unsolicited commercial information, malicious software, account takeover in the event of password disclosure, network outages, errors in AI models and the risk of unauthorised access despite security measures. The Service Provider applies technical and organisational measures appropriate to the risk, including TLS encryption and access control mechanisms, but does not guarantee absolute security of the Internet environment.

  5. It is forbidden to supply the Service Provider's system with viruses, worms, scripts exploiting vulnerabilities, or to take action that disrupts the Platform.

§ 5. Conclusion of the Agreement

  1. The Account Agreement (including the free variant, if offered) is concluded upon successful completion of registration, i.e. after providing the required data, accepting the Terms and the Privacy Policy, confirming that the User is at least 18 years old and has full legal capacity, and — where applicable — confirming the e-mail address.

  2. The paid Plan Agreement is concluded upon:

    1. selection of the Plan,
    2. acceptance of the Terms and the right-of-withdrawal information (if applicable),
    3. effective submission of the order and confirmation of payment by LemonSqueezy, or commencement of the Trial Period, if the Trial requires a payment instrument.

  3. The Service Provider sends the User a confirmation of the conclusion of the Agreement to their e-mail address, including at least: identification of the parties, subject of the Service, price, term, information about the right of withdrawal or its loss, and confirmation of the statements made.

  4. The language of the Agreement is Polish. The Platform UI may be available in other languages (in particular EN, ES, DE, JP). In case of discrepancy, the Polish version of the Terms is binding.

  5. The User may only be:

    1. a natural person who has reached the age of 18 and has full legal capacity, or
    2. a legal person or organisational unit acting through a duly authorised representative.

  6. Persons under 18 years of age may not enter into the Agreement. The Service Provider may request evidence of age or authorisation and suspend the Account pending verification.

  7. The User undertakes to provide true, current and complete data and to update it without delay.

§ 6. User Account

  1. The User obtains access to the Services after logging into the Account.
  2. The User may not disclose login credentials to third parties. The Account is non-transferable, subject to team Plans (e.g. Studio) if the Price List provides for multiple users within one organisation.
  3. The User is responsible for actions taken from their Account, unless they prove that they occurred solely for reasons on the Service Provider's side or due to force majeure.
  4. If unauthorised access is suspected, the User must immediately change the password and notify the Service Provider.
  5. The Service Provider may refuse registration or delete the Account if the data is false, the User breaches the Terms, or there is a reasonable suspicion of payment fraud.

§ 7. Conditions of use and prohibition of unlawful content

  1. The User undertakes to use the Services in accordance with the law, the Terms, good customs and the purpose of the Platform.

  2. The User is prohibited from providing unlawful content and from using the Services for unlawful purposes. In particular, it is prohibited to upload, process, generate or distribute content that:

    1. infringes copyrights, related rights, trademarks, personal rights, business secrets or other rights of third parties,
    2. contains materials depicting sexual exploitation of minors (CSAM) or otherwise endangers minors,
    3. is used to commit a crime, terrorism, money laundering or fraud,
    4. constitutes hate speech, unlawful threats or unlawful incitement to violence,
    5. constitutes illegal deepfakes or AI-manipulated content used to mislead about identity, facts or the authenticity of events (in particular for fraud, defamation or interference in elections),
    6. contains malware,
    7. infringes the secrecy of correspondence, personal data of third parties without legal basis, or provisions on the protection of image and voice,
    8. is used to circumvent limits, security, DRM or payment mechanisms,
    9. is used for mass scraping, reverse engineering, penetration testing without consent, benchmarking to train competing AI models, or reproducing the selection algorithm.

  3. The User may not resell access to the Services or make them available as their own white-label service without a separate agreement.

  4. The Service Provider has no general obligation to monitor User Content (Art. 8 DSA / Art. 12–15 of the e-Commerce Directive as applied with the DSA), but may apply its own abuse detection procedures, limits and automated security filters.

  5. A breach of § 7 may result in refusal to process, deletion of Content, limitation of features, suspension or termination of the Agreement, and in justified cases — notification of the competent authorities.

§ 8. User Content and intellectual property rights

  1. The User retains all rights to which they are entitled to the User Content.
  2. The Results are in principle a derivative work or an extracted fragment of the User Content. As between the parties, the rights to the Results belong to the User, to the extent that they hold rights to the source material. The Service Provider claims no economic copyright in the User Content or the Results.
  3. By uploading Content, the User grants the Service Provider a non-exclusive, royalty-free, territorially limited to the processing locations indicated in § 10 and time-limited to the period necessary to perform the Agreement, licence to:
    1. store, copy, transcode, analyse and otherwise technically process the Content for the purpose of providing the Services,
    2. transfer the Content to cloud subcontractors and AI providers solely for the purpose of performing the Services,
    3. generate Results and temporarily host them,
    4. create backups and technical logs,
    5. detect abuse, ensure security and perform legal obligations.
  4. The licence expires upon deletion of the Content or Account, subject to backups removed in the retention cycle, logs required by law, and anonymised / aggregated data.
  5. The Service Provider does not use User Content or Results to train its own or external AI models (including xAI Grok models) without a separate, explicit User consent. Processing of anonymised or aggregated data for statistical, billing and stability-improvement purposes is permitted, provided it does not allow re-identification of the User or reconstruction of the material content.
  6. The User represents that:
    1. they have all rights and consents necessary to upload the Content and request its processing (including rights to the work, artistic performances, phonograms, image, voice and personal data of third parties),
    2. the Content does not violate the law or the Terms,
    3. they bear full responsibility for the legality of the Content and the way the Results are used, including their publication on social media.
  7. If the User does not have the rights to the source material, they acquire no rights to the Results and may not distribute them.
  8. All rights to the Platform, software, selection algorithm (Assessment System), diarisation system, interface, trademarks, the name "Zora-Labs" and documentation belong to the Service Provider or its licensors. The User receives only a non-exclusive, non-transferable, revocable right to use the Platform during the term of the Agreement, to the extent necessary to use the Services (a remote software use licence, without the right to sublicense).
  9. In free or promotional Plans, Results may contain a visible or machine-readable watermark / Zora-Labs mark. Removing the watermark outside the scope of a Plan that does not provide for it is prohibited.

§ 9. Artificial intelligence — transparency (AI Act)

  1. The Services use artificial intelligence systems. The User is informed that:
    1. the core of the Services is the Service Provider's proprietary selection algorithm (multimodal analysis: silence, pace, transcription, diarisation, emotions, audio energy, stem separation),
    2. for semantic analysis, assisted transcription, descriptions and tags, the Service Provider primarily uses the Grok API provided by xAI (X.AI LLC); the architecture is modular and may be switched to other models (in particular Claude or Gemini) if necessary for continuity or quality of the Services,
    3. part of the processing is performed automatically, without ongoing human involvement.
  2. Zora-Labs acts as a deployer of external general-purpose models and as a provider of its own editing-support tool. xAI, Google, Anthropic or other model providers are not parties to the Agreement with the User.
  3. Due to the nature of machine learning:
    1. Results may contain errors, incomplete cuts, incorrect diarisation, inadequate subtitles, or omission of important fragments,
    2. the Service Provider does not warrant that the Results will meet the User's subjective artistic expectations or be ready for publication without verification,
    3. the User should verify the Results before publication or further use.
  4. The Services do not constitute a high-risk AI system within the meaning of Annex III of the AI Act, unless the User uses them in a prohibited manner. The User may not use the Services for prohibited practices under Title II of the AI Act (incl. subliminal techniques aimed at harm, social scoring, unauthorised remote biometrics).
  5. Pursuant to Art. 50 of the AI Act:
    1. if Results constitute synthetic or substantially manipulated content (in particular deepfakes), the User publishing such content is obliged to label it in a clear and noticeable manner, unless a statutory exception applies (incl. evidently artistic, satirical or fictional content with disclosure that does not impede reception),
    2. the labelling obligation does not apply where AI merely supports standard editing and does not materially change the input data or its semantics (typical of Editor Mode when cutting without overwriting content),
    3. the Service Provider may place metadata or other machine markings indicating AI processing in the files; the User may not remove them if the labelling obligation rests on them by operation of law.
  6. Voice emotion analysis is used solely to rank the usefulness of editing fragments. It is not psychological profiling of persons or a workplace/education emotion recognition system. The User may not use this feature to evaluate employees, students, candidates or creditworthiness.
  7. Upon request sent to [email protected], the Service Provider — to the extent technically possible — will explain the general logic of pre-selection for a given material or enable re-processing. This does not include disclosure of business secrets or the full algorithm code.
  8. The User bears sole responsibility for decisions made on the basis of the Results and for the content of publications made using the Services.

§ 10. Infrastructure, processing locations and subcontractors

  1. The Services are provided in a cloud model. For the performance of the Agreement, User Content, Results and Account data may be processed by the following categories of entities:

    • a) Application, database and storage — Google Cloud / Firebase / Cloud Storage. Purpose: Platform hosting, account and files. Typical locations: EEA and, in case of transfer, the USA (incl. Data Privacy Framework).
    • b) Video processing (GPU) — RunPod (Runpod, Inc.), serverless / spot GPU instances. Purpose: render, inference, acceleration. Typical locations: EEA, USA, Republic of Korea, Japan.
    • c) AI models — xAI (Grok API); possibly Anthropic or Google. Purpose: analysis, transcription, descriptions. Typical locations: primarily the USA.
    • d) Payments — LemonSqueezy (Sold through Link, LLC). Purpose: subscriptions, invoices, taxes. Typical locations: USA and billing jurisdictions.
    • e) Mail and support — e-mail and helpdesk providers. Purpose: communication. Typical locations: EEA / USA.

  2. The User acknowledges that processing may take place outside the European Economic Area, including in the USA, the Republic of Korea and Japan.

  3. Bases for transfers outside the EEA:

    1. European Commission decisions finding an adequate level of protection — in particular Japan and the Republic of Korea,
    2. EU-US Data Privacy Framework for certified entities,
    3. for the remainder — standard contractual clauses (Decision 2021/914) and additional technical safeguards (encryption in transit and at rest, access control, minimisation).

  4. Details, the list of recipient categories and data subject rights are set out in the Privacy Policy. The current list of key processors may be published as an annex to the Privacy Policy.

  5. To the extent User Content contains personal data of third parties (image, voice, name, statement):

    1. the User is the controller of such data and the Service Provider is the processor within the meaning of Art. 28 GDPR,
    2. the terms of entrustment are set out in the Data Processing Agreement (DPA) available on request and — for Users who are controllers — an integral part of the Agreement,
    3. the User undertakes to have a legal basis for transferring such data for processing (consent, legitimate interest, contract with the person appearing, etc.).

  6. The retention period for originals and Results follows the Plan (Price List). After the retention period, downgrade of Plan or Account deletion, files are deleted or anonymised, except for data whose further retention is required by law. The Service Provider recommends maintaining own backups. In the event of cessation of business, the Service Provider will inform Users with at least 30 days' notice of the need to download data, where possible.

§ 11. Plans, pricing, payments and LemonSqueezy

  1. Current Plans, Processing minutes limits, prices, currencies, billing periods and retention are published in the Price List on the Platform. As of the date of publication of these Terms, the example structure of paid Plans includes in particular:

    1. Starter — approx. USD 10 / month · 180 minutes,
    2. Pro — approx. USD 19 / month · 500 minutes, including Editor Mode,
    3. Studio — approx. USD 49 / month · 1300 minutes, priority processing.

  2. The Price List may also provide for a free Plan, Trial, one-off packages (top-up) and premium features. In case of discrepancy, the Price List displayed at the time of order is binding.

  3. Prices are given in the currency indicated at order. Tax (VAT, GST, sales tax) may be added in accordance with the User's jurisdiction. LemonSqueezy, as Merchant of Record, calculates, collects and remits applicable sales taxes.

  4. Payments are handled by LemonSqueezy acting as Merchant of Record. This means that:

    1. the User enters into the payment sale/settlement agreement with LemonSqueezy under the Buyer Terms: https://www.lemonsqueezy.com/buyer-terms,
    2. the User enters into the service agreement (access to the Platform, video processing, quality support) with Zora-Labs under these Terms,
    3. on the bank statement, the transaction may be marked as "LEMONSQUEEZY* ZORA-LABS" or similar,
    4. invoices / VAT invoices are issued by LemonSqueezy,
    5. complaints regarding card charges, chargebacks and the technical execution of payments should be addressed in the first instance to LemonSqueezy, with parallel notification to Zora-Labs,
    6. the statutory rights of Consumers and Entrepreneurs with consumer rights under EU and Polish law may not be excluded by LemonSqueezy's terms.

  5. Subscriptions renew automatically for the next billing period, unless the User cancels them at the latest before the start of the next period (recommended: at least 24 hours in advance; LemonSqueezy may require 48 hours). Cancellation is available in the Account panel and — in case of difficulty — via [email protected].

  6. Cancellation does not result in a refund of the fee for the current, already started period, subject to the right of withdrawal (§ 13), non-conformity of the Service with the Agreement (§ 14) and mandatory provisions of law.

  7. Plan change:

    1. to a higher Plan — may result in immediate prorated billing of the difference,
    2. to a lower Plan — takes effect from the next period, unless the parties agree otherwise; retention and limits are adjusted to the new Plan.

  8. Top-up packages of additional minutes / units:

    1. are one-off and do not extend the subscription,
    2. remain valid for 12 months from purchase, unless the Account is deleted earlier for reasons on the User's side,
    3. upon effective withdrawal within 14 days, are refundable under § 13; thereafter they are non-refundable, subject to § 14.

  9. Unused subscription minutes do not roll over to the next period, unless the Price List provides otherwise.

  10. The Service Provider may change prices with effect for the future, informing the User at least 14 days in advance. The change does not apply to an already paid period. If a Consumer or an Entrepreneur with consumer rights does not accept the new price, they may terminate the Agreement with effect at the end of the paid period.

  11. Failure of effective payment entitles the Service Provider to suspend the Services after prior notice (e-mail). Reactivation may take place after the arrears are settled.

  12. The User may not file unjustified chargebacks. Justified payment disputes should first be reported to the Service Provider and LemonSqueezy.

§ 12. Trial Period and freemium

  1. The Service Provider may offer a free Plan or a Trial Period of a paid Plan. Current conditions (length, limits, card requirement) are provided before activation.

  2. If the Trial requires a payment instrument:

    1. the User is clearly informed of the post-Trial price, the date of the first charge and the right to cancel,
    2. upon expiry of the Trial, the subscription becomes paid, unless the User cancels before the end of the Trial,
    3. the Service Provider sends an e-mail reminder at least 48 hours before the first charge.

  3. By accepting a Trial with a card, the User consents to the automatic charge after its end in accordance with the chosen Plan.

  4. One household / entity may use the Trial of a given Plan once, unless the Service Provider decides otherwise. Circumventing this restriction (multiple accounts) constitutes a breach of the Terms.

  5. The free variant may include a watermark, lower limits, longer queue and shorter retention.

§ 13. Right of withdrawal (Consumer and Entrepreneur with consumer rights)

  1. A Consumer, and an Entrepreneur with consumer rights who has entered into the Agreement at a distance, may withdraw from it within 14 days without giving reasons and without bearing any costs other than those provided for by law.
  2. The period runs from the day the Agreement is concluded.
  3. The withdrawal statement may be submitted:
    1. by e-mail to [email protected],
    2. in writing to the registered office,
    3. using the template in Annex 1.
  4. To meet the deadline, it is sufficient to send the statement before its expiry. The Service Provider immediately confirms receipt of an electronically submitted statement.
  5. The Service is of a continuous nature (SaaS) and is not fully performed upon first login. Therefore, commencing use of the Platform does not in itself deprive the right of withdrawal, subject to paras. 5–7.
  6. If the Consumer requests commencement of the service before the expiry of 14 days, the Service Provider obtains a statement that:
    1. they request immediate commencement of the Service, and
    2. they acknowledge that after full performance of the Service they will lose the right of withdrawal.
  7. In the event of withdrawal after commencement of performance at the request, the Consumer bears costs proportional to the service performed up to the moment of withdrawal (in particular the Processing minutes used and infrastructure costs corresponding to actual use). If the User has not started processing materials, the refund covers the full price paid.
  8. The right of withdrawal does not apply in respect of digital content not supplied on a tangible medium (e.g. a specific already generated and downloaded clip package) where the conditions of Art. 38(1)(13) of the Polish Consumer Rights Act are cumulatively met:
    1. the Consumer has given express consent to commencement before the withdrawal deadline,
    2. has been informed of the loss of the right of withdrawal after performance and acknowledged it,
    3. the Service Provider has provided the confirmation referred to in Art. 15 or 21 of the Act.
  9. The above exclusion concerns a specific, already performed digital service, not the entire future subscription period that the Consumer has not yet started using.
  10. In the event of withdrawal, the Service Provider — also acting through LemonSqueezy — refunds payments no later than 14 days from receipt of the statement, by the same method of payment, unless the Consumer expressly agrees to another refund method that does not involve costs for them.
  11. After withdrawal, access to the Services is suspended and Content and Results are deleted under § 10(6), except for data whose further processing is necessary for legal reasons. The Consumer ceases to use the Results obtained under the Agreement from which they withdrew, to the extent required by Art. 32a / 43o of the Act.
  12. Entrepreneurs (other than Entrepreneurs with consumer rights) have no right of withdrawal.

§ 14. Conformity of the Service with the Agreement (digital content and services)

  1. Towards Consumers and Entrepreneurs with consumer rights, the Service Provider ensures conformity of the Service with the Agreement in accordance with Art. 43h–43q of the Consumer Rights Act. Provisions limiting these rights are ineffective.
  2. The Service conforms to the Agreement if it corresponds to the description, type, quantity, quality, completeness, functionality, compatibility, interoperability and has the features that the User could reasonably expect, taking into account the Service Provider's public statements, and is fit for the purposes for which such services are usually used.
  3. The Service Provider informs about updates — including security updates — necessary to maintain conformity and provides them during the term of the Agreement. Failure to install updates after proper notification may affect the Service Provider's liability if the defect results from the lack of updates.
  4. If the Service is not in conformity with the Agreement, the entitled User may request that it be brought into conformity. The Service Provider shall do so within a reasonable time, without excessive inconvenience and without cost to the entitled person. When bringing into conformity is impossible or is refused in accordance with the Act, the entitled person may demand a price reduction or withdraw from the Agreement under Art. 43p of the Act.
  5. A subjective artistic assessment of the Results (e.g. "the clip is not attractive enough") does not in itself constitute non-conformity if the algorithm worked as described, the source material prevented better pre-selection, or the User did not follow the instructions.
  6. Towards Entrepreneurs (excluding para. 1), the Service is provided on a professional model; the warranty under the Civil Code is excluded to the fullest extent permitted by law, subject to hidden defects caused intentionally.

§ 15. Complaints

  1. The User may file a complaint regarding the Services:
    • by e-mail: [email protected],
    • in writing: Zora-Labs Sp. z o.o., ul. Gospodarcza 26, 20-213 Lublin.
  2. The complaint should include: first and last name / company name, Account e-mail, description of objections, expected resolution, and where possible the project / file identifier and screenshots.
  3. The Service Provider examines the complaint within 14 days of receiving a complete submission and responds to the same e-mail address, or in writing upon request. In particularly complex cases (e.g. analysis of the AI pipeline), the deadline may be extended to 30 days, of which the Service Provider notifies before the 14-day deadline, stating the reason.
  4. Payment complaints are handled in cooperation with LemonSqueezy. The response time of the payment provider may extend the procedure; the Service Provider will inform the User of this.
  5. Filing a complaint does not exclude the rights under § 13 and § 14 or the right to approach authorities and courts.

§ 16. Reporting illegal content and the contact point (DSA)

  1. The Service Provider's contact point for Users and — subject to a separate channel for authorities, if indicated on the page for Member State authorities, the Commission and the Digital Services Board — is: [email protected]. Communication may be in Polish or English.
  2. Anyone may report the presence in the Services of specific information they consider illegal, by sending to the above address:
    1. a reasoned explanation of why the information is illegal,
    2. precise location (URL, project ID, file name, account),
    3. first and last name / company name and e-mail of the reporter (except for reports concerning offences referred to in Art. 3–7 of Directive 2011/93/EU),
    4. a good-faith statement as to the truthfulness of the report.
  3. The Service Provider acknowledges receipt of the report (if an e-mail is provided) and takes a decision in an objective, non-arbitrary and timely manner. The Service Provider notifies the reporter and — where it has the data and legal provisions do not prevent it — the User whose content is concerned, providing reasons (statement of reasons).
  4. The Service Provider may use automated means to detect abuse and security limits. Decisions to remove lawful User Content, suspend the Account or materially restrict the Services are not taken in a fully automated manner without the possibility of human review at the appeal stage.

§ 17. Limitations, moderation and appeals

  1. The Service Provider may, according to the gravity of the breach:
    1. refuse to process a specific file,
    2. delete the Content or Result,
    3. limit quotas or features,
    4. suspend the Account pending clarification,
    5. terminate the Agreement with immediate effect.
  2. When choosing a measure, the Service Provider takes into account the gravity of the breach, intent, repetition, the interests of third parties and proportionality.
  3. The User may file an appeal (internal complaint-handling system — Art. 20 DSA) within 14 days of notification at [email protected]. The appeal is examined by a person who was not involved in the contested decision, within 14 days (in complex cases — 30 days).
  4. The User may also use a certified out-of-court dispute resolution body referred to in Art. 21 DSA, if such a body has jurisdiction, and exercise the rights referred to in § 22.
  5. In the case of obvious payment fraud, CSAM, security threat or a legal obligation, the Service Provider may act without prior notice, notifying the User as soon as legally permissible.

§ 18. Liability

A. Common provisions

  1. The Service Provider provides the Services with due diligence required of a professional.
  2. The Service Provider is not liable for:
    1. the content and legality of User Content and the manner of use of the Results by the User,
    2. editorial decisions, publications and image-related consequences on the User's side,
    3. interruptions caused by the User, their Internet provider or force majeure,
    4. the operation of third-party services (YouTube, TikTok, Instagram, Discord, etc.),
    5. loss of data for which the User did not keep copies and which expired according to the Plan's retention,
    6. damage caused by providing false data or sharing the Account with a third party.
  3. Liability is not excluded to the extent that exclusion is prohibited by mandatory law, in particular for damage caused intentionally.

B. Consumer and Entrepreneur with consumer rights

  1. The Service Provider's liability towards these Users is governed by law. Liability for lack of conformity of the Service with the Agreement and for personal injury is not excluded or limited.
  2. The Service Provider is not liable for lost profits to the extent permitted, if it exercised due diligence and the limitation does not shape the User's rights in a manner contrary to good customs.

C. Entrepreneur

  1. To the fullest extent permitted by law:
    1. the Service Provider's total liability under any title related to the Agreement is limited to the amount actually paid by the given Entrepreneur for the Services in the 12 months preceding the event,
    2. liability is excluded for indirect, consequential damages, lost profits, loss of data, loss of reputation and damages resulting from AI errors, unless caused intentionally,
    3. the Service Provider does not warrant uninterrupted operation 100% of the time or any specific level of reach for published clips.
  2. The User (Entrepreneur) indemnifies the Service Provider against third-party claims arising from User Content or publication of the Results, including defence costs, unless the claim results from the exclusive fault of the Service Provider.

§ 19. Termination of the Agreement and Account deletion

  1. The User may at any time:
    1. cancel the subscription with effect at the end of the paid period,
    2. delete the Account — via the panel or by request to [email protected].
  2. Deletion of the Account is equivalent to termination of the Agreement. Data is deleted in accordance with the Privacy Policy and § 10(6). Unused top-ups expire if the Account was deleted at the User's request.
  3. The Service Provider may terminate the Agreement with 14 days' notice (e-mail), in particular in the event of discontinuation of a given Service.
  4. The Service Provider may terminate the Agreement with immediate effect in the cases set out in § 7 and § 17 and when further provision would violate the law or security.
  5. In the event of termination for reasons solely on the Service Provider's side, the Consumer is entitled to a refund of the unused portion of the fee.

§ 20. Personal data protection

  1. The controller of Account data and billing data processed by Zora-Labs is Zora-Labs Sp. z o.o. In the area of payments, LemonSqueezy may also be a controller or co-controller in accordance with its privacy policy.
  2. Purposes, bases, periods, recipients (including transfers to the USA, Korea and Japan) and data subject rights (access, rectification, erasure, restriction, portability, objection, complaint to PUODO) are described in the Privacy Policy.
  3. With regard to third-party data contained in video materials, § 10(5) (entrustment) applies.

§ 21. Amendments to the Terms

  1. The Service Provider may amend the Terms for important reasons, in particular: changes in law, decisions of authorities, scope of the Services, payment model, infrastructure, security considerations or User protection.
  2. The Service Provider will notify the User of the change by e-mail or via the panel, publishing the new text, at least 14 days before the changes take effect. The notification will indicate the scope of the changes and the effective date.
  3. A User who does not accept the changes may, before their effective date, terminate the Agreement with immediate effect or at the end of the paid period, at their choice. Failure to terminate and continued use after the changes take effect constitutes acceptance, provided that the User has been informed of this in the notification and has had a real opportunity to terminate.
  4. Changes required by mandatory law may take effect at shorter notice, of which the Service Provider will inform without delay.
  5. The following do not constitute amendments to the Terms: changes to the Price List for the future (§ 11(10)), non-material UI changes and security updates.

§ 22. Governing law, disputes and out-of-court resolution

  1. The governing law is Polish law, subject to the mandatory protective provisions of the Consumer's habitual residence state (Art. 6 Rome I Regulation).
  2. Disputes with Consumers are resolved by common courts having jurisdiction under the Polish Code of Civil Procedure. The Consumer may also bring an action before the court of their place of residence. The exclusive jurisdiction clause of the Service Provider's registered office does not apply to Consumers.
  3. Disputes with Entrepreneurs are resolved by the court having jurisdiction over the Service Provider's registered office.
  4. The parties shall seek amicable resolution of disputes. The Consumer may in particular use:
    1. the Consumer Ombudsman,
    2. the Voivodeship Inspectorate of Trade Inspection (permanent consumer arbitration court),
    3. the ODR platform: https://ec.europa.eu/consumers/odr — where still available,
    4. out-of-court dispute resolution under Art. 21 DSA,
    5. complaints to the President of UOKiK (practices violating collective interests) and to the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw).
  5. The Service Provider does not undertake to participate obligatorily in every ADR proceeding, except in cases required by law.

§ 23. Final provisions

  1. The Terms enter into force on the date indicated in the header.
  2. If any provision is found to be invalid or ineffective, the remaining provisions shall remain in force. As regards Consumers, an abusive provision is not binding; the parties are bound by the remainder of the Agreement.
  3. Assignment of rights under the Agreement by the User requires the consent of the Service Provider. The Service Provider may transfer rights and obligations to a group entity or a purchaser of the business, informing the User; this does not worsen the Consumer's situation.
  4. The annexes form an integral part of the Terms:
    • Annex 1 — withdrawal form template,
    • Annex 2 — pre-contractual information for Consumers (Art. 12 of the Consumer Rights Act).
  5. Paragraph headings are for convenience only.

Annex 1 — Withdrawal form template

(complete and return this form only if you wish to withdraw from the Agreement)

Addressee: Zora-Labs Sp. z o.o., ul. Gospodarcza 26, 20-213 Lublin · e-mail: [email protected]

I/We(*) hereby inform of my/our withdrawal from the Agreement for the provision of digital services / supply of digital content(*) of Zora-Labs.

  • Date of conclusion of the Agreement: ……………………
  • First and last name of Consumer(s): ……………………
  • Address: ……………………
  • Account e-mail: ……………………
  • Order number / Plan (if known): ……………………

Date: ……………………

Signature (only if the form is sent in paper form): ……………………

(*) Delete as appropriate.

Annex 2 — Pre-contractual information for the Consumer (Art. 12 of the Consumer Rights Act)

  1. Identity and contact details — § 1 of the Terms.
  2. Main features of the performance — AI Platform for long-form video condensation (SPF and Editor Mode); details in § 3.
  3. Total price — according to the Price List and LemonSqueezy cart at the time of order; taxes added per jurisdiction; subscription auto-renews.
  4. Method and time of payment and performance — payment in advance for the billing period via LemonSqueezy; access to the Services immediately upon payment confirmation or Trial activation.
  5. Right of withdrawal — 14 days; rules, effects and template: § 13 and Annex 1.
  6. Obligation to pay for commenced performance — if commencement is requested before the withdrawal deadline, the Consumer pays for the service actually performed.
  7. No right of withdrawal — only in respect of digital content already fully delivered, where Art. 38(1)(13) of the Consumer Rights Act is met.
  8. Conformity with the Agreement — rights under Art. 43h–43q of the Act (§ 14).
  9. Duration and termination — Agreement for an indefinite period with billing periods; cancellation in the panel.
  10. Functionality, compatibility, interoperability — § 3–4; modern browser and Internet connection required; Results in standard video formats.
  11. Code of conduct — the Service Provider has not acceded to a code within the meaning of Art. 2(5) of the Consumer Rights Act.
  12. Out-of-court dispute resolution — § 22.
  13. AI — the Service relies on AI (proprietary algorithm + Grok/xAI); Results require verification; § 9.
  14. Transfer of data outside the EEA — incl. USA, Korea, Japan; § 10 and Privacy Policy.

Acceptance

By using the Services after these Terms have been displayed and marking the required statements, the User confirms that:

  • they have read the Terms and the Privacy Policy and accept their content,
  • they have full legal capacity to enter into the Agreement and are at least 18 years old,
  • they understand the nature of the AI Services and the need to verify the Results,
  • they hold the rights to the materials uploaded,
  • if they activate a Trial or paid Plan — they understand the rules of automatic renewal and how to cancel.

Zora-Labs Sp. z o.o. · ul. Gospodarcza 26, 20-213 Lublin · KRS 0001254218 · NIP 9462770116 · REGON 545249855 · [email protected] · +48 794 346 536 · https://zora-labs.com

Last updated: 12 August 2026

Zora LabsZora Labs

Clips, captions, transcription, and dubbing. Tools that help you get more from every recording.

European Union — European Funds for Eastern Poland

„Project Zora-Labs“ „Unicorn Hub Start-Up Platform – Edition II“ co-financed by the European Union under the European Funds for Eastern Poland 2021–2027 programme, Priority FEPW.01 Entrepreneurship and Innovation, Measure FEPW.01.01 Start-Up Platforms for New Ideas, Component I Incubation – development of a new business idea.

ElevenLabs Grants

Zora Labs is supported by the ElevenLabs Grants Program.

© 2026 Zora-Labs

This site uses only strictly necessary cookies (session, security, language, payment). We do not use third-party analytics or advertising pixels. Cookie Policy.